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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your login secure.

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bed bet How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, update a contact detail, or ask us to remove your account data, use any of the channels below. Email gets you a written reply within two business days. Live chat connects you to an operator who can pull up your record and explain what we store. The phone line is open for account holders who prefer to speak directly about data requests or privacy concerns.

Email Support Send your data request or privacy question to our support inbox. Include your registered mobile number so we can locate your account. We reply with the information you asked for or next steps within forty-eight hours.
Live Chat Open the chat widget from any lobby page. Tell the operator you have a privacy or data question, and they will pull your account record securely. Chat logs are encrypted and stored only for dispute resolution.
Phone Line Call the number listed in your account dashboard. The agent will verify your identity with your registered mobile and date of birth before discussing any personal data. Call recordings are kept for training and compliance only.
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt your login session with SSL and hash your password so even our own staff cannot read it. Payment details like your bKash, Nagad or Rocket account number are tokenised by the processor; we store only a masked reference. Support transcripts and transaction logs live on secure servers with access restricted to compliance and customer-service teams. We audit our data stores quarterly and delete inactive guest sessions every thirty days.

Encryption Standard

Every page you visit, from the lobby to the cashier, runs over HTTPS. Your password is hashed with a one-way algorithm, and session tokens expire after fifteen minutes of inactivity so no one can reuse an old login.

Payment Tokenisation

When you deposit through bKash, Nagad or Rocket, the payment gateway returns a token instead of your full account number. We store that token to process your withdrawal, but we never see your wallet PIN or complete credentials.

Data Retention Policy

Active account records stay on file as long as you use the platform. Once you close your account, we anonymise your name and contact details within ninety days unless a withdrawal dispute or legal hold requires us to keep the record longer.

Your Access Rights

You can request a copy of the data we hold, ask us to correct an error, or request deletion by emailing support. We respond within two business days and complete most requests within a week, unless a compliance rule delays it.

Common Questions About Your Data

We ask for your mobile number, email address and date of birth during sign-up. When you make your first deposit via bKash, Nagad or Rocket, we record the payment reference to link the funds to your account and verify future withdrawals.

We pass your transaction request to the bKash, Nagad or Rocket gateway to complete the transfer, but we never share your wallet PIN or full credentials. The processor returns a token that we store for withdrawal matching; no other third party sees your payment data.

As long as your account is active, we retain your contact details and transaction history. When you close your account, we anonymise personal identifiers within ninety days unless a withdrawal dispute or legal obligation requires us to keep the record longer.

Yes. Email our support team with your registered mobile number and request account deletion. We will anonymise your profile within ninety days, keeping only a transaction reference for compliance. If you have a pending withdrawal or open dispute, we must resolve that before deletion.

We set a session cookie to keep you logged in and remember your language preference. We do not run advertising trackers or share cookie data with marketing networks. The session expires after fifteen minutes of inactivity for security.

Log in to your account dashboard, go to profile settings, and edit your email or mobile number. For security, changing your mobile requires an OTP sent to both the old and new number to confirm you own both before we apply the update.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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